Refund & Cancellation Policy.

Standard Mobile Notary Appointments

Payment is due at the time of service. No deposit is required for routine mobile notary appointments.

Client Cancellation:

• More than 4 hours before appointment: No charge
• Less than 4 hours before appointment: Travel fee may be charged at our discretion if we have already begun travel
• No-show: Full service fee charged for any time spent traveling to the location

Provider Cancellation: If we cancel for any reason (illness, emergency, scheduling conflict), no charge applies and we will work to reschedule at your convenience.

Loan Signings

Payment terms for loan signings are governed by the agreement with the title company, lender, or signing service that retained us. Most loan signings operate on a per-signing fee basis with payment within standard industry timeframes (typically 30-45 days).

Borrower No-Shows: If a borrower fails to appear for a scheduled signing, the title company is billed the agreed signing fee for our travel and time.

Title Company Cancellations: Cancellations made by the title company or signing service are handled per their terms. If we have already printed documents or begun travel, a partial fee may apply.

Provider Cancellation: If we cancel for any reason, no charge applies. We will work with the title company to reschedule or refer to another signing agent if needed.

Apostille Service Fees

Full payment is required before we submit your documents to the Alabama Secretary of State or US Department of State.

Refund Eligibility:

• Before submission to government agency: Service fees are fully refundable. Any government filing fees already paid on your behalf are non-refundable.
• After submission to government agency: Service fees are non-refundable. The processing is already in progress.
• If your country is not Hague Convention: If we determine during consultation that your country requires embassy legalization (not apostille), service fees are fully refundable.

Government Agency Delays: Processing times for the Alabama Secretary of State and US Department of State are estimates. We are not responsible for delays caused by government agency backlogs and cannot refund based on processing time alone.

Provider Cancellation: If we cancel for any reason, you receive a full refund including any government filing fees paid on your behalf.

Fingerprinting Appointments

Payment is due at the time of service. No deposit is required for routine fingerprinting appointments.

Client Cancellation:

• More than 24 hours before appointment: Full refund of any prepaid amount
• Less than 24 hours before appointment: 50% refund of any prepaid amount
• No-show: Full service fee charged

Quality Rejection by Receiving Agency: If your fingerprint cards are rejected by the FBI or another receiving agency due to our technique or print quality, we will redo the prints at no charge. Rejections due to factors outside our control (your skin condition, ridge wear, temporary factors like dryness or recent injury) may require multiple attempts; these are not eligible for free redos but we will work with you to achieve acceptable prints.

Provider Cancellation: If we cancel for any reason, no charge applies and we will reschedule at your convenience.

Wedding Officiant Deposits and Final Payments

A 50% non-refundable deposit is required at the time of booking to secure your wedding date. The remaining 50% balance is due 30 days before the wedding date.

Client Cancellation:

• More than 90 days before wedding: 50% deposit is non-refundable. No additional charges.
• 30 to 90 days before wedding: 50% deposit is non-refundable. If final balance has been paid, 50% of the final balance is refundable.
• Less than 30 days before wedding: Full payment is non-refundable. The date has been held exclusively for you and our preparation work is substantially complete.

Rescheduling: If you need to reschedule rather than cancel, we will work with you to find a new date within 12 months at no additional charge, subject to availability. If we are not available on your new desired date, the cancellation terms above apply.

Provider Cancellation: In the extremely rare event we must cancel (serious illness, family emergency), you will receive a full refund of all amounts paid, including the deposit. We maintain relationships with other Birmingham officiants and will provide referrals to help you find a replacement on short notice.

Notarization-Only Service ($50): Travel-included notarization service. If cancelled more than 24 hours before, full refund. Less than 24 hours, no refund.

Force Majeure: In the event of natural disasters, government-mandated event cancellations, or other circumstances beyond our control, we will work in good faith to reschedule or partially refund as appropriate to the circumstances.